AI Disclosure

If you received a message or used a cancellation page

Businesses use Lokuna to keep their customers happy and subscribed. If one of those businesses is yours to deal with, here is what you should know:

• Some messages are AI-written. Emails, text messages, and the text on the cancellation/retention page may be composed by an AI system acting for the business, in the business’s name.
• Offers are real. Any discount or pause you accept is applied directly to your actual subscription and is honored by the business.
• The AI cannot block you from cancelling. The cancellation page always lets you complete your cancellation; retention offers are optional.
• Offer decisions are automated. Which offer you see (if any) is selected automatically from your subscription details and the reason you give, within limits the business sets. You can ask for human review of an automated decision by contacting the business, or us at info@lokuna.com.
• Opting out works. Unsubscribe links and replying STOP to texts stop those messages.
• Your data. The business remains responsible for your information; Lokuna processes it on the business’s behalf as described in our Privacy Policy.

If you are an operator (a business using Lokuna)

• What the AI writes: email and SMS copy, cancellation-page copy, and reply drafts are generated by large language models (currently OpenAI GPT-4o), grounded in your connected data and brand settings, and filtered by a brand-safety check that blocks guarantees and risky claims.
• What the AI never decides: discount percentages, pause lengths, spending, and send/no-send decisions are made by deterministic rules inside the guardrails you configure — never by the language model.
• What the agent can do autonomously: send retention emails/SMS within your caps and quiet hours, apply offers within your ceilings, schedule end-of-period cancellations requested by customers, and escalate high-value or uncertain cases to your inbox instead of acting.
• Your controls: approval modes (autopilot, review high-value, review everything), daily and monthly send caps, per-customer frequency limits, offer ceilings, brand-voice and never-say rules, and a pause switch. In autopilot, messages go out without human review — choose the mode that fits your risk tolerance.
• Accuracy: the agent references only data you have connected and degrades gracefully with less data; it is designed not to fabricate customer facts. AI output can still contain mistakes — review modes exist for a reason.
• No training on your data: your data and your customers’ data are not used to train AI models.

Questions

Contact info@lokuna.com. See also the Terms of Service (Section 4) and Data Processing Addendum.